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10/28/2020
3 : 4
Catering for all types of support – this week on Inside Intercom
Kristen Swanson on building a deeply human support experience for your customers The Weekly Newsletter - Inside Intercom Hey there, When it comes to providing exceptional support, it's crucial to
10/21/2020
3 : 4
Sales is an art, not a science – this week on Inside Intercom
Bob Moesta turns his attention from JTBD to demand-side sales The Weekly Newsletter - Inside Intercom Hey there, Sometimes, even the most radically different products can have traces of the same DNA.
10/14/2020
3 : 4
Taking the free-way - this week on Inside Intercom
How freemium models can unlock enterprise sales The Weekly Newsletter - Inside Intercom Hey there, “There's no such thing as a free lunch” is an oft-used phrase which traditionally meant that
10/7/2020
3 : 4
Adventures on the road – This week on Inside Intercom
The Weekly Newsletter - Inside Intercom Hey there, Product roadmaps are rich with promise – they offer not just sense of direction, a path forward, but also provide a vision of constant improvement.
9/30/2020
3 : 4
The importance of time
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hey there, With the days, weeks, and months moving simultaneously faster and slower than many of us have ever experienced, 2020 has
9/23/2020
3 : 34
Getting conversational with HubSpot's CEO
A new species for disruption — This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, If there's one theme emerging this year it's definitely “change.” As the business
9/16/2020
3 : 34
It takes a village – the power of community and conversations
This week on Inside Intercom we dive deep into how we use customer feedback to build our product The Weekly Newsletter - Inside Intercom Hi there, Intercom has always been about making internet
9/9/2020
3 : 9
How you shape our product – this week on Inside Intercom
This week on Inside Intercom we dive deep into how we use customer feedback to build our product The Weekly Newsletter - Inside Intercom Hi there, At Intercom, we believe great things can happen when
9/4/2020
8 : 24
What will customer satisfaction look like in 2021?
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, Have customer expectations changed due to the pandemic, or has the pandemic simply accelerated forces at work to bring us
8/26/2020
3 : 9
Technology should complement, not overwhelm us
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, Our innate human curiosity has always been our greatest tool for solving problems and gaining understanding. Throughout
8/19/2020
17 : 9
Who's in control of your brand?
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, When you've written into a company for support, or as a prospective customer, what's been the better experience: a
8/12/2020
16 : 9
Say goodbye to compromise
This week on Inside Intercom, we announce 20+ new features for customer support. The Weekly Newsletter - Inside Intercom Hi there, When it comes to customer support, do you optimize for behind-the-
8/5/2020
17 : 4
What makes a story compelling and memorable
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, Every company that aspires to be a leader in its industry makes purposeful decisions on what story it wants to tell. This
7/29/2020
17 : 4
Karen Peacock on the power of conversational relationships
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, Look, it should come as no surprise that we are all in on conversational experiences here at Intercom. This week our CEO
7/22/2020
17 : 4
How Shopify is disrupting enterprise software
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, As tech continues its path toward democratization, with better offerings available to more people, an odd contradiction
7/16/2020
1 : 49
The natural selection for our evolution
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, The past few weeks in Intercom have heralded some exciting changes – a brand new approach to customer support and a brand
7/8/2020
17 : 17
Recognizing the future
This week on Inside Intercom, we look to the future to change the present. The Weekly Newsletter - Inside Intercom Hi there, The 2002 sci-fi classic Minority Report brought us futuristic floating
7/1/2020
16 : 46
Putting allyship into action
This week on Inside Intercom, we examine what it means to be a good ally. The Weekly Newsletter - Inside Intercom Hi there, In his sermons for Strength to Love, Martin Luther King Jr. wrote, “In the
6/24/2020
17 : 7
The future of support has a new shape
The Weekly Newsletter - Inside Intercom Hi there, Customer support is undergoing massive, irreversible change. Support teams are struggling to manage a large volume of inbound queries. Simultaneously,
6/18/2020
19 : 6
Introducing Mobile Carousels ... and other big news
This week on Inside Intercom The Weekly Newsletter - Inside Intercom Hi there, Earlier this week we brought you Scale, a new home on our blog for exploring how businesses are driving growth through